← Customer Service

Zendesk

zendesk.com

Full-scale ticketing across email, chat and phone.

Verdict — best for

Full-scale ticketing across email, chat and phone

Who should use it

Growing e-com brands with dedicated support teams

Limitations

Heavy for a solo seller; AI Copilot is an extra $50/agent/mo

Pricing

From $19/agent/mo (Support Team, billed yearly); Suite $55 and $115/agent/mo billed yearly — source: pricing page, checked 2026-10-14

Alternatives in Customer Service

Gorgias

Customer Service

E-com helpdesk with AI agent and Shopify integration

Starter $40/mo; higher tiers from $77/mo yearly; AI Agent add-on

Tidio

Customer Service

Chat widget plus Lyro AI agent

Free; paid $24.17–$49.17/mo (annual), AI add-on extra

Yuma AI

Customer Service

Autonomous AI support agent on top of helpdesks

From $14,400/yr (~$1.20 per resolution)

Disclosure: some outbound links may be affiliate links, and sponsored placements are always labeled "Sponsored". Verdicts and rankings are not for sale. Pricing is checked against vendor pages and dated; always confirm on the vendor site.