← Customer Service

Richpanel

richpanel.com

Self-service order tracking and returns plus helpdesk.

Verdict — best for

Self-service order tracking and returns plus helpdesk

Who should use it

DTC brands with high 'where is my order' volume

Limitations

Pricing is split across order-volume and per-user plans, so total cost takes some working out

Pricing

Self-service: free up to 50 orders/mo, $50/mo Starter, $600/mo Pro; helpdesk: free, $29 or $99 per user/mo — source: pricing page, checked 2026-10-14

Alternatives in Customer Service

Gorgias

Customer Service

E-com helpdesk with AI agent and Shopify integration

Starter $40/mo; higher tiers from $77/mo yearly; AI Agent add-on

Tidio

Customer Service

Chat widget plus Lyro AI agent

Free; paid $24.17–$49.17/mo (annual), AI add-on extra

Yuma AI

Customer Service

Autonomous AI support agent on top of helpdesks

From $14,400/yr (~$1.20 per resolution)

Disclosure: some outbound links may be affiliate links, and sponsored placements are always labeled "Sponsored". Verdicts and rankings are not for sale. Pricing is checked against vendor pages and dated; always confirm on the vendor site.