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Freshdesk

freshworks.com

Affordable ticketing with an AI agent add-on.

Verdict — best for

Affordable ticketing with an AI agent add-on

Who should use it

Budget-conscious teams wanting a classic helpdesk

Limitations

Not e-commerce-specific; AI agent sessions are billed separately ($49 per 100)

Pricing

$19 and $55 per agent/mo billed annually; Freddy AI Copilot $29/agent/mo — source: pricing page, checked 2026-10-14

Alternatives in Customer Service

Gorgias

Customer Service

E-com helpdesk with AI agent and Shopify integration

Starter $40/mo; higher tiers from $77/mo yearly; AI Agent add-on

Tidio

Customer Service

Chat widget plus Lyro AI agent

Free; paid $24.17–$49.17/mo (annual), AI add-on extra

Yuma AI

Customer Service

Autonomous AI support agent on top of helpdesks

From $14,400/yr (~$1.20 per resolution)

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