eDesk

edesk.com

Marketplace-native helpdesk (Amazon, eBay, Shopify).

Verdict — best for: Marketplace-native helpdesk (Amazon, eBay, Shopify)
Who should use it: Multi-marketplace sellers
Limitations: Less suited to pure DTC
Pricing: From $39/agent/mo yearly ($49 monthly); AI agent $0.99 per outcome — source: pricing page, checked 2026-10-14

Visit eDesk ↗

Alternatives in Customer Service

Gorgias

Customer Service

E-com helpdesk with AI agent and Shopify integration

Starter $40/mo; higher tiers from $77/mo yearly; AI Agent add-on

Tidio

Customer Service

Chat widget plus Lyro AI agent

Free; paid $24.17–$49.17/mo (annual), AI add-on extra

Yuma AI

Customer Service

Autonomous AI support agent on top of helpdesks

From $14,400/yr (~$1.20 per resolution)

Disclosure: some outbound links may be affiliate links, and sponsored placements are always labeled "Sponsored". Verdicts and rankings are not for sale. Pricing is checked against vendor pages and dated; always confirm on the vendor site.