AI customer service tools for e-commerce sellers
We have not tested these tools hands-on; this page is built from each vendor's own pricing and feature pages plus our tool listings. Links on this page are plain (non-affiliate) links. Always confirm prices on the vendor site.
Watch the pricing model: per-seat, per-ticket and per-AI-resolution fees add up differently.
The options
| Tool | Price (checked 2026-10-14) | Best for | The catch |
|---|---|---|---|
| Tidio | $0 plan; Starter $24.17/mo; Growth from $49.17/mo; Lyro AI from $32.50/mo source | Small Shopify stores | AI usage billed separately |
| Zipchat | Starter $64/mo yearly or $80/mo monthly source | Shopify AI sales/support agent | Smaller vendor |
| eDesk | From $39/agent/mo yearly ($49 monthly); AI agent $0.99 per outcome source | Marketplace sellers (Amazon, eBay) in one inbox | Less suited to pure DTC |
| Yuma AI | From $14,400/yr (~$1.20 per resolution) source | High-volume DTC brands | Needs an existing helpdesk |
| Gorgias | Not verified — see vendor | Shopify helpdesk | Ticket-based pricing adds up |
Prices read from each vendor's own pricing page on 2026-10-14 (Oct 14, 2026). "Not verified" means we could not confirm a price on the vendor page that day.
FAQ
Cheapest AI support option?
Tidio's $0 plan, but its Lyro AI is a separate paid add-on.
Best for Amazon messages?
eDesk is the one here built around marketplace inboxes.
Related
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Disclosure: some outbound links may be affiliate links, and sponsored placements are always labeled "Sponsored". Verdicts and rankings are not for sale. Pricing is checked against vendor pages and dated; always confirm on the vendor site.