Gorgias vs eDesk
Two customer service tools side by side: who each is for, limitations and dated pricing. Last updated 2026-10-14.
| Best for | E-com helpdesk with AI agent and Shopify integration | Marketplace-native helpdesk (Amazon, eBay, Shopify) |
|---|---|---|
| Who should use it | Shopify brands with real ticket volume | Multi-marketplace sellers |
| Limitations | Ticket-based pricing adds up | Less suited to pure DTC |
| Pricing | Starter $40/mo; higher tiers from $77/mo yearly; AI Agent add-on | From $39/agent/mo yearly ($49 monthly); AI agent $0.99 per outcome |
| Source | pricing page, checked 2026-10-14 | pricing page, checked 2026-10-14 |
Which should you pick?
Pick Gorgias if you are: Shopify brands with real ticket volume. Pick eDesk if you are: Multi-marketplace sellers. Always confirm current prices on the vendor site.
More: best customer service tools · all comparisons
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Disclosure: some outbound links may be affiliate links, and sponsored placements are always labeled "Sponsored". Verdicts and rankings are not for sale. Pricing is checked against vendor pages and dated; always confirm on the vendor site.